Refunds & Returns Policy

At MimosaHostilisRootBarks.com, customer satisfaction is important to us. This Refunds & Returns Policy outlines the conditions under which refunds, returns, or replacements may be issued. By placing an order on our website, you agree to the terms outlined below.

All Sales Are Final

Due to the nature of our products, all sales are final once an order has been shipped. We do not accept returns of opened or used products.

This policy helps ensure product integrity, safety, and quality for all customers.

Damaged or Incorrect Orders

If you receive an order that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Once verified, we will offer one of the following at our discretion:

  • A replacement shipment

  • A partial refund

  • A full refund

Lost or Delayed Shipments

If your order appears lost or significantly delayed in transit, please contact us so we can assist in tracking the shipment.

Please note:

  • Delivery times are estimates and may vary due to customs, weather, or carrier delays

  • We are not responsible for delays caused by customs clearance processes

Refund Eligibility

Refunds may be considered only in the following situations:

  • The wrong product was shipped

  • The product arrived damaged or unusable

  • The order was lost in transit and confirmed as undelivered

Refunds are not issued for:

  • Buyer’s remorse

  • Incorrect address provided by the customer

  • Customs delays, seizures, or import restrictions

  • Orders refused by the recipient

Customs & International Orders

We ship mimosa hostilis root bark and mimosa hostilis root bark powder internationally. Customers are responsible for understanding and complying with local laws and regulations in their country.

We are not responsible for:

  • Customs seizures

  • Import restrictions

  • Additional duties, taxes, or fees

Orders affected by customs issues are not eligible for refunds.

Cancellations

Orders may be canceled only before they are processed or shipped. Once an order has been dispatched, it cannot be canceled or refunded.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

Refund Processing Time

Approved refunds will be processed back to the original payment method.

Please allow:

  • 5–10 business days for the refund to appear, depending on your payment provider

Processing times may vary by bank or payment platform.

Returns Policy

We do not accept physical returns of any products due to hygiene, safety, and quality control reasons.

Do not send products back without prior authorization, as unsolicited returns will not be processed.

Contact Us

If you have questions regarding this Refunds & Returns Policy or need assistance with an order, please contact our support team. We are committed to addressing concerns fairly and professionally.

Policy Updates

We reserve the right to update or modify this Refunds & Returns Policy at any time. Changes will be posted on this page and take effect immediately.

Order with Confidence

By shopping at MimosaHostilisRootBarks.com, you acknowledge and agree to this Refunds & Returns Policy. We appreciate your trust and strive to provide a transparent and reliable shopping experience.