Common questions about Mimosa hostilis root bark shipping, customs, and payments. We offer discreet packaging and fast domestic shipping for all MHRB orders.

Frequently Asked Questions

Everything you need to know about ordering, shipping, and quality assurance.

Shipping & Delivery

Where do you ship from?

To ensure the fastest delivery times and minimize customs delays, all orders are dispatched from our domestic distribution centers. While our bark is sourced from Brazil and Mexico, we handle the bulk importation ourselves so that your individual order arrives via local post.

 How long does shipping take?

Standard Shipping: 3–5 business days.

Express Shipping: 1–2 business days.

  • Note: All orders include a tracking number sent via email within 24 hours of dispatch.

 Is the packaging discreet?

Yes. We value your privacy. All orders are shipped in plain, unmarked padded mailers or sturdy cardboard boxes. The return address will list a generic name (e.g., “Shipping Dept” or “[Your Initials] Logistics”) and will not mention Mimosa hostilis or MHRB on the outside of the package.

 Product & Sourcing

 Is this “Inner Root Bark” or “Whole Root”?

We sell 100% Inner Root Bark (IRB). The outer “skin” and the inner woody core of the root contain very little pigment. By removing these, we provide a product that is more concentrated and easier to work with for dyes and soaps.

 Is your bark powdered or shredded?

We offer both:

  • Powdered: Best for soap making and high-surface-area extractions.

  • Shredded: Best for traditional textile dyeing and botanical collections. Both consist of the same high-quality Mimosa tenuiflora from our Mexican and Brazilian farms.

 Legal & Compliance

 Is Mimosa hostilis legal to buy?

In most jurisdictions, Mimosa hostilis root bark is legal to trade and possess for decorative, dyeing, and ethno-botanical purposes. However, laws vary by country and state.

  • Please Note: Our products are sold strictly for non-consumption purposes. We cannot provide advice on, nor do we support, the extraction of controlled substances.

 Do you ship to my country?

We ship to [Insert Countries, e.g., USA, Canada, and most of Europe]. If your country has specific restrictions on Mimosa tenuiflora, our system will notify you at checkout.

 Payments & Returns

 What payment methods do you accept?

We accept a variety of secure payment methods, including major credit cards, [Optional: Cryptocurrency], and [Optional: Bank Transfers]. Your statement will show a discreet billing descriptor.

 What is your return policy?

Due to the botanical nature of the product, we can only accept returns on unopened, vacuum-sealed bags within 14 days of delivery. If there is an issue with the quality of your batch, please contact us with your order number and a photo of the product.

 Still have questions?

Our team is happy to help with any technical questions regarding our sourcing in Mexico and Brazil or the specifics of our tanning profiles.

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Lost or Delayed Shipments

If your order appears lost or significantly delayed in transit, please contact us so we can assist in tracking the shipment.

Please note:

  • Delivery times are estimates and may vary due to customs, weather, or carrier delays

  • We are not responsible for delays caused by customs clearance processes

Refund Eligibility

Refunds may be considered only in the following situations:

  • The wrong product was shipped

  • The product arrived damaged or unusable

  • The order was lost in transit and confirmed as undelivered

Refunds are not issued for:

  • Buyer’s remorse

  • Incorrect address provided by the customer

  • Customs delays, seizures, or import restrictions

  • Orders refused by the recipient

Customs & International Orders

We ship mimosa hostilis root bark and mimosa hostilis root bark powder internationally. Customers are responsible for understanding and complying with local laws and regulations in their country.

We are not responsible for:

  • Customs seizures

  • Import restrictions

  • Additional duties, taxes, or fees

Orders affected by customs issues are not eligible for refunds.

Cancellations

Orders may be canceled only before they are processed or shipped. Once an order has been dispatched, it cannot be canceled or refunded.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

Refund Processing Time

Approved refunds will be processed back to the original payment method.

Please allow:

  • 5–10 business days for the refund to appear, depending on your payment provider

Processing times may vary by bank or payment platform.

Returns Policy

We do not accept physical returns of any products due to hygiene, safety, and quality control reasons.

Do not send products back without prior authorization, as unsolicited returns will not be processed.

Contact Us

If you have questions regarding this Refunds & Returns Policy or need assistance with an order, please contact our support team. We are committed to addressing concerns fairly and professionally.

Policy Updates

We reserve the right to update or modify this Refunds & Returns Policy at any time. Changes will be posted on this page and take effect immediately.

Order with Confidence

By shopping at MimosaHostilisRootBarks.com, you acknowledge and agree to this Refunds & Returns Policy. We appreciate your trust and strive to provide a transparent and reliable shopping experience.